FAQs
Frequently Asked Questions (FAQs)
Welcome to Jewel Hub's FAQ page! Here you'll find answers to the most common questions our customers ask. If you don't find your answer here, please feel free to contact us.
ORDERING & PRODUCTS
Q: How do I place an order?
A: Simply browse our Catalog section, select your desired piece, add it to your cart, and proceed to checkout. You can pay securely using available payment methods. Once your order is confirmed, you'll receive a confirmation email.
Q: What payment methods do you accept?
A: We currently accept:
• Credit/Debit Cards (Visa, Mastercard, American Express)
• UPI (Unified Payments Interface)
• Net Banking
• Digital Wallets
• Cash on Delivery (COD) where available
Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled within 24 hours of placing them. Please contact us immediately at [your email] or WhatsApp +91 88720-89820 with your order number.
Q: Do you offer custom designs or personalization?
A: Yes! We offer custom design consultations. Please reach out to our team at [your email] to discuss your requirements.
SHIPPING & DELIVERY
Q: How long does shipping take?
A: For domestic (India) orders:
• Standard Delivery: 5-7 business days
• Express Delivery: 2-3 business days
International orders typically take 10-21 business days. See our Shipping Information page for more details.
Q: Do you offer free shipping?
A: Yes! Free shipping is available on all orders above Rs. 500. Orders below Rs. 500 have a flat shipping charge of Rs. 50.
Q: Where do you ship?
A: We currently ship to India and select international locations. Contact us for international shipping queries.
Q: Can I track my order?
A: Yes! You'll receive a tracking ID via email and SMS once your order ships. You can track your package in real-time using the tracking link provided.
Q: What if my package arrives damaged?
A: Please open your package carefully and inspect all items. If you notice any damage, take clear photos/videos immediately and contact us within 24 hours. We will replace the damaged item at no cost.
RETURN & REFUND POLICY
Q: What is your return and refund policy?
A: We operate a NO RETURN and NO REFUND policy. Once delivered, the transaction is final. However, if you receive a defective or damaged product, we offer FREE EXCHANGE. Please see our Return & Refund Policy page for complete details.
Q: How do I request an exchange for a defective product?
A: To be eligible for exchange, you must provide:
1. A clear unboxing video/photo showing the damage
2. A parcel receipt photo showing the parcel condition
Both documents are required. Email us at [your email] with these details, your order number, and a description of the defect.
Q: How long does the exchange process take?
A: Once we receive and verify your evidence (2-3 business days), we'll send the replacement product within 5-7 business days.
Q: Will I have to pay for return shipping?
A: No! If your exchange is approved, we'll provide a prepaid return label at no cost to you.
PRODUCT QUALITY & MATERIALS
Q: What materials are your jewelry made from?
A: Our pieces are made from premium materials including:
• Gold-plated brass and base metal
• Silver-plated alloy
• Rose gold-plated finishes
• Cubic zirconia crystals and gemstone accents
Please check individual product pages for specific material information.
Q: How do I care for my jewelry?
A: General care tips:
• Wipe clean after wearing with a soft, dry cloth
• Avoid contact with water, perfumes, and chemicals
• Remove before swimming, showering, or exercising
• Store in a cool, dry place away from direct sunlight
• Use a jewelry box or soft pouch to prevent scratching
Q: How long will my jewelry last?
A: With proper care, our jewelry is designed to last for years. The lifespan depends on how frequently you wear it and how well you maintain it. Gold and silver plating may fade over time with regular use, which is normal.
Q: Are your products hypoallergenic?
A: Most of our pieces are hypoallergenic or made from hypoallergenic materials. However, if you have specific allergies, please check the product description or contact us for detailed information.
ACCOUNT & CUSTOMER SERVICE
Q: Do I need to create an account to purchase?
A: No, you can shop as a guest. However, creating an account allows you to track your orders, save favorites, and receive personalized offers.
Q: How can I contact customer support?
A: You can reach us through:
• Email: [your contact email]
• WhatsApp: +91 88720-89820
• Response Time: 24-48 hours
Q: Do you offer customer loyalty programs or discounts?
A: Yes! We offer:
• Bulk discounts on multiple purchases
• Exclusive WhatsApp group membership with early access and special deals
• Seasonal promotions and flash sales
Join our WhatsApp group to stay updated!
Q: How do I provide feedback or file a complaint?
A: We'd love to hear from you! Please email us at [your email] with:
• Order number (if applicable)
• Detailed description of your feedback or complaint
• Photos/evidence if needed
We aim to respond within 24-48 hours.
SPECIAL REQUESTS
Q: Do you offer gift wrapping?
A: We pack all orders beautifully and discreetly. Special gift wrapping requests can be noted during checkout or by contacting us directly.
Q: Can I purchase as a corporate gift or for bulk orders?
A: Yes! We offer special pricing for bulk orders and corporate gifts. Please contact us at [your email] for a customized quote.
Q: Do you accept international orders as gifts?
A: Yes! We can ship gifts internationally. The recipient will need to handle any applicable customs duties. Please contact us for more details.
STILL HAVE QUESTIONS?
If you couldn't find the answer you're looking for, don't hesitate to reach out:
Email: Mgarg5326@gmail.com
WhatsApp: +91 88720-89820
Response Time: 24-48 hours
We're here to help! Thank you for choosing Jewel Hub. Your satisfaction is our sparkle!