Shipping Information

At Jewel Hub, we take great care in packaging and shipping your jewelry safely to ensure it arrives in perfect condition. Below is all the information you need to know about our shipping process.

SHIPPING LOCATIONS

We currently ship to:
• India
• Selected International Locations (Contact us for availability)

Please note that shipping availability may vary based on your location. If you're unsure whether we ship to your area, please contact our customer service team.

DOMESTIC SHIPPING (India)

Standard Delivery:
• Delivery Time: 5-7 Business Days
• Shipping Cost: Free on orders above Rs. 500 | Rs. 50 flat rate for orders below Rs. 500
• Processing Time: 1-2 Business Days (after order confirmation)

Expressed Delivery (Available in major cities):
• Delivery Time: 2-3 Business Days
• Shipping Cost: Rs. 200 (Additional charge)
• Processing Time: Same Day or Next Day

INTERNATIONAL SHIPPING

For international orders, please contact us at Mgarg5326@gmail.com or WhatsApp +91 88720-89820 for:
• Shipping rates and delivery timelines
• Customs and import duty information
• Package tracking details

International shipping typically takes 10-21 business days depending on destination country and customs clearance.

TRACKING YOUR ORDER

Once your order is shipped:
• You will receive an email with tracking details
• You can track your package using the provided tracking ID
• Tracking updates will be sent to your registered email and WhatsApp (if provided)

PACKAGING

Your Jewel Hub jewelry is carefully packaged with:
• Protective bubble wrap and padding
• Secure, tamper-proof packaging
• Discreet labeling to ensure privacy
• Signature option available for high-value orders

We take special care to ensure your jewelry arrives safely and beautifully packaged, ready to impress!

OPEN YOUR PACKAGE CAREFULLY

When your package arrives:
• Inspect the outer box for any damage
• Open carefully and inspect all contents
• If you notice any damage, take photos/videos immediately
• Report any issues within 24 hours of receipt

TIPS FOR SMOOTH DELIVERY
• Provide a valid contact number for delivery coordination
• Be available during the delivery window
• For addresses in remote areas, provide detailed directions
• Ensure someone is present to receive the package

WHAT IF MY PACKAGE DOESN'T ARRIVE?

If your package doesn't arrive within the promised delivery timeframe:
• Check the tracking status first
• Contact us within 7 days of the expected delivery date
• Provide your order number and tracking ID
• We will investigate and assist you accordingly

PACKAGE INSURANCE

For orders above Rs. 1,000:
• Your package is automatically insured during transit
• In case of loss or severe damage, we will provide a replacement
• Claim must be filed within 48 hours of delivery/non-delivery

If you have any questions about shipping:
• Email: Mgarg5326@gmail.com
• WhatsApp: +91 88720-89820
• Response Time: 24-48 hours

OUR COMMITMENT

We're committed to getting your precious Jewel Hub pieces to you safely and on time. If any issues arise during shipping, we'll work with you to resolve them. Thank you for your patience and for choosing Jewel Hub!