Return and Refund Policy

At Jewel Hub, customer satisfaction is our priority. We want you to love every piece you purchase from us. Please read our return and refund policy carefully before making your purchase.

OUR NO RETURN & NO REFUND POLICY

Please note that Jewel Hub operates under a NO RETURN and NO REFUND policy. Once a purchase has been made and the item has been delivered to you, the transaction is final. We do not accept returns or process refunds under normal circumstances.

WHY THIS POLICY?

• Our jewelry items are specially curated and designed pieces
• Each product is carefully packaged and handled with care
• Our competitive pricing reflects our no-return policy
• This allows us to maintain quality and affordability for all customers

DEFECTIVE OR DAMAGED PRODUCTS - EXCHANGE ONLY

The ONLY exception to our no-return policy is if you receive a defective, broken, or damaged product.

TO BE ELIGIBLE FOR EXCHANGE:

You MUST provide BOTH of the following:

1. UNBOXING VIDEO/PHOTO - A clear video or photograph showing you unboxing the product and revealing the defect or damage for the first time. This must clearly show:
• The sealed package being opened
• The damaged or defective item inside
• The specific damage or defect
• Today's date visible in the video/photo

2. PARCEL RECEIPT PHOTO - A clear photograph of:
• The delivery parcel/package you received
• The parcel condition when it arrived
• The delivery label/receipt

IMPORTANT: Both the unboxing evidence AND parcel condition evidence must be provided. We cannot process exchanges without both pieces of documentation.

WHAT HAPPENS NEXT?

Once we receive your evidence (unboxing video/photo + parcel receipt photo), we will:
• Review the images/videos
• Verify the damage or defect
• If approved, send you a replacement product at NO COST
• Provide you with a prepaid return label for the damaged item
• Ship the replacement within 5-7 business days of approval

WHAT DOES NOT QUALIFY FOR EXCHANGE:

• Change of mind or preference
• Items that fit differently than expected
• Normal wear and tear
• Color variations (due to lighting in product photos)
• Missing unboxing video/photo or parcel receipt photo
• Items damaged due to mishandling after delivery
• Items opened and used beyond inspection purposes

IMPORTANT NOTICE

Without clear evidence (both unboxing and parcel photos/videos), we cannot process any exchange requests. This policy helps us:
• Ensure only genuinely defective items are exchanged
• Prevent misuse of our exchange policy
• Maintain fair practices for all customers
• Keep our prices competitive

HOW TO INITIATE AN EXCHANGE

1. Contact us at [your email/+91 88720-89820] within 7 days of receiving your order
2. Subject line: "DEFECTIVE PRODUCT - EXCHANGE REQUEST"
3. Include in your email:
• Your order number
• Clear unboxing video or photo
• Parcel receipt photo
• Description of the defect/damage
4. Wait for our review (typically 2-3 business days)
5. Once approved, follow the return instructions

For any questions regarding this policy, please contact our customer service team:
• Email: Mgarg5326@gmail.com
• WhatsApp: +91 88720-89820
• Response time: 24-48 hours

LAST UPDATED

This policy was last updated on November 9, 2025, and is effective immediately. We reserve the right to modify this policy at any time. Changes will be posted on this page.

THANK YOU

Thank you for shopping with Jewel Hub. We appreciate your business and trust in our brand!

SHIPPING AND CANCELLATION POLICY

IMPORTANT: Orders Cannot Be Cancelled Once Shipped

Once your order has been shipped, it cannot be cancelled or modified. Please review your order details carefully before completing your purchase.

Key Points:

• Once an order is marked as "Shipped" in our system, cancellation is no longer possible
• Refunds cannot be initiated for orders that are already in transit
• If you receive your order and wish to return it, you must follow our exchange policy for defective or damaged items only (as outlined above)
• Ensure your shipping address is correct before placing your order - we cannot redirect packages once they have been dispatched
• Any changes to your order must be requested BEFORE the order is shipped

How to Avoid Issues:

• Double-check all order details including items, quantities, and shipping address before checkout
• Review your order confirmation email immediately after purchase
• Contact us immediately if you need to make changes - time is critical
• Keep track of your order status through your account or tracking information

We recommend carefully reviewing all product details, your cart, and shipping information before finalizing your purchase to ensure complete satisfaction and avoid any inconvenience.